Our Warranty
Alcor, Inc. warrants all parts in all new Alcor, Inc. products to be free from defects in material and workmanship under normal use andunder the following conditions: Alcor, Inc.'s obligation under this warranty is limited to the repair or exchange of any defective part, if the part is returned and return shipping prepaid, within FIVE YEARS of the date of manufacture for grounded thermocouples and within ONE YEAR of the date of manufacture for ungrounded thermocouples.
Alcor, Inc. is not responsible for any service charges, including removal and reinstallation costs, or any other consequential damages. This warranty is void as to any product damaged as a result of misuse, accident, negligence, unauthorized repairs or handling in transit. If the Alcor, Inc. product's serial number or inspection date label has been altered, the warranty is void.
Questions concerning all Alcor, Inc.'s products should be directed to Customer Support at 1-800-FLI-SAFE (1-800-354-7233) or support@alcorinc.com
Should the product covered by this warranty fail to operate properly contact Alcor Customer Support at:
or by email
Exceptions are ungrounded thermocouples (P/N's 86291, 86293, 86271, 86272, 86307, 86341, 86308, 86309, 86310, 86339, 86343), RTD probes (P/N 86146), and ALCAL testers (including parts) which have a 1 year warranty.